Refund & Returns Policy
We’re a small, family-run business, and every Orbitz board is designed, made, and packed with care. We want you to love your purchase and enjoy many game nights with it.
Because each order is produced in small batches and profits support our ministry work, all sales are final.
All Sales Final
- We do not offer refunds, returns, or exchanges for:
- Change of mind
- Ordering the wrong item or quantity
- General wear and tear from use
Please double-check your order (boards, quantities, and shipping address) before completing checkout.
Damaged or Defective Items
If your order arrives damaged in shipping or with a clear defect, we absolutely want to know about it and make it right.
- Please contact us within 7 days of delivery.
- Include:
- Your name and order number
- Photos of the packaging and the damaged/defective item
- A short description of the issue
Once we review the situation, we may, at our discretion:
- Offer a replacement part or product, or
- Provide another reasonable solution
We cannot guarantee replacements for items reported outside the 7-day window.
Custom / Engraved Items
Any custom or engraved items (such as personalized “Founder” boards or special messages) are made specifically for you and are not returnable or refundable under any circumstances, except in the case of damage or a mistake on our end.
We’re Here to Help
Even though sales are final, we genuinely want you to be happy with your Orbitz board and your experience with us. If you ever have a problem or question about your order, please reach out:
- Email: Contact
We read every message and will do our best, within our small-family-business limits, to take good care of you.